Orientation
Information follows the stages in order: enquiry, confirmation, attendance and collection.
Appointments, prescriptions and information: explore AI reception and a shared calendar.Try an example ↗
The order of information matters.
Enquiry, check-in, documents and collection. The information needed to arrange your appointment, with a clear contact at every stage.
Diagnostic centre · examinations and arrival informationEvery step has its place.
Prisma organises reception around the stages of an examination. Understanding which request to present, how to arrange attendance and when information will arrive helps you find your way before reaching the centre. Reception provides a contact for practical matters without replacing conversation with the professional.
Each examination requires a specific check. Its name, availability, documents and any preparation are clarified with the relevant service before confirmation. Categories help identify the contact point; the content of the examination follows the professional’s request.
The stage afterwards also deserves precise information. Delivery arrangements, collection documents and administrative contacts are agreed with the centre. Discussing results remains a separate conversation with the professional overseeing the pathway, with space for personal questions.
Prepare an enquiryChecking
Each appointment is organised around the requested examination and the service’s instructions.
Clear contacts
Administrative questions and discussions of results have separate contacts and appointments.
BEFORE WE MEET
Finding your way, with clarity.
How do I check which appointment to request?
The centre starts with the examination name provided by the professional. Reception explains how to share the request and checks the relevant service before proposing availability.
Where do I receive preparation instructions?
The appropriate staff provide them through the agreed channel for the confirmed examination. Personal instructions are not inferred from a category name or a calendar preference.
Which documents are needed at check-in?
Reception explains administrative documents and the request to present before the appointment. If you have questions about your documents, you can check them with the centre through the contact given in the confirmation.
Can someone else collect the documentation?
The conditions and requirements for an authorised representative must be checked with the centre before collection. Reception explains the documents, arrangements and designated delivery channel.
Does collection include an explanation of the results?
Administrative delivery and discussion of results are separate steps. Any consultation needs arranging with the professional overseeing the pathway; reception handles practical information about the documents.